How long does an order take to arrive once shipped?

All orders are processed & shipped within 1-2 business day depending on the fastest shipping method available to your location. The typical delivery time frame is anywhere from 2-5 business days depending on which method you chose at checkout. You might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to redlinemods@redlinemodshop.com for additional assistance in this matter. 

Will I receive a tracking number for my package?

Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.

What do I do if my order is lost in the mail?

Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our facility. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Are there any hidden customs fees or import taxes?

All prices on our webpage are displayed in USD. If you are required to pay any taxes, it will be calculated at checkout. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

1-Year Limited Warranty Policy

At RedlineMods, we stand behind the quality of our products. All eligible electrical products are covered by a 1-Year Limited Warranty from the date of purchase.

What This Warranty Covers

This warranty covers:

• Manufacturing defects
  
• Electrical component failure under normal use
  
• Faulty wiring or internal defects
  
• LED malfunction not caused by external damage
  

If a product is found to be defective within 12 months of purchase, we will provide a replacement or repair at no additional cost.

What This Warranty Does NOT Cover

This warranty does not cover:

• Improper installation or misuse
  
• Physical damage, water damage, or tampering
  
• Damage caused by incorrect voltage or wiring
  
• Normal wear and tear
  
• Unauthorized modifications
  
• Damage caused during installation
  

Professional installation is recommended for all electrical products.

Warranty Claim Process

To submit a warranty claim, customers must:

1. Provide proof of purchase
   
2. Submit clear photos or videos showing the issue
   
3. Contact our support team within the 1-year warranty period
   

Our team may troubleshoot before approving a replacement.

Replacement Policy

• Approved warranty claims will receive a replacement part.
  
• Customers may be responsible for return shipping unless otherwise stated.
  
• Warranty replacements do not extend the original warranty period.
  

Limitation of Liability

RedlineMods is not responsible for:

• Labor or installation costs
  
• Vehicle damage related to improper installation
  
• Indirect or incidental damages
  

We are committed to providing high-quality products and customer support. For warranty assistance, please contact our support team at redlinemods@redlinemodshop.com