We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Instructions on where to send your package will be given to you upon acceptance of your return. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question(s) at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. 20% of your purchase price will be deducted as a restocking fee and that excludes the shipping fee. Please be aware that it can take several days for your bank or credit card company to process and post the refund.